Where a parallel approach is provided, the distance from the edge of the telephone enclosure to the face of the telephone unit shall be 10 inches (254 mm) maximum.
FIGURE 11B-704.2.1.1
PARALLEL APPROACH TO TELEPHONE
Where a forward approach is provided at a telephone within an enclosure, the counter may extend beyond the face of the telephone 20 inches (508 mm) into the required clear floor or ground space and the enclosure may extend beyond the face of the telephone 24 inches (610 mm). If an additional 6 inches (152 mm) in width of clear floor space is provided, creating a clear floor space of 36 inches by 48 inches (914 mm by 1219 mm), the enclosure may extend more than 24 inches (610 mm) beyond the face of the telephone.
FIGURE 11B-704.2.1.2
FORWARD APPROACH TO TELEPHONE
When in use, the touch surface of TTY keypads shall be 34 inches (864 mm) minimum above the finish floor.
Exception: Where seats are provided, TTYs shall not be required to comply with Section 11B-704.4.1.