12.7.6 Crowd Managers

Assembly occupancies shall be provided with a minimum of one trained crowd manager or crowd manager supervisor. Where the occupant load exceeds 250, additional trained crowd managers or crowd manager supervisors shall be provided at a ratio of one crowd manager or crowd manager supervisor for every 250 occupants, unless otherwise permitted by one of the following:

1. This requirement shall not apply to assembly occupancies used exclusively for religious worship with an occupant load not exceeding 500.
2. The ratio of trained crowd managers to occupants shall be permitted to be reduced where, in the opinion of the AHJ, the existence of an approved, supervised automatic sprinkler system and the nature of the event warrant.

The crowd manager and crowd manager supervisor shall receive approved training in crowd management techniques.

Duties and responsibilities for the crowd manager and crowd manager supervisor shall be documented within a written emergency plan as required by 12.7.13.

The training for the duties and responsibilities of crowd managers shall include the following:

1. Understanding crowd manager roles and responsibilities
2. Understanding safety and security hazards that can endanger public assembly
3. Understanding crowd management techniques
4. Introduction to fire safety and fire safety equipment
5. Understanding methods of evacuation and movement
6. Understanding procedures for reporting emergencies
7. Understanding crowd management emergency response procedures
8. Understanding the paths of travel and exits, facility evacuation and emergency response procedures and, where provided, facility shelter-in-place procedures
9. Familiarization with the venue and guest services training
10. Other specific event-warranted training

The training for the duties and responsibilities of crowd manager supervisors shall include the following:

1. The duties described in 12.7.6.4
2. Understanding crowd manager supervisor roles and responsibilities
3. Understanding incident management procedures
4. Understanding the facility evacuation plan
5. Understanding the facility command structure