The counter surface height shall be 38 inches (965 mm) maximum above the finish floor or ground. The top of the counter edge protection shall be 2 inches (51 mm) maximum above the top of the counter surface on the aisle side of the check-out counter.
When not all check-out aisles are accessible, accessible check-out aisles shall be identified by a sign clearly visible to a person in a wheelchair displaying the International Symbol of Accessibility complying with Section 11B-703.7.2.1. The sign shall be a minimum of 4 inches by 4 inches (102 mm by 102 mm).
Sales counters and service counters shall comply with Section 11B-904.4.1 or 11B-904.4.2. The accessible portion of the counter top shall extend the same depth as the sales or service counter top.
Exception: In alterations, when the provision of a counter complying with Section 11B-904.4 would result in a reduction of the number of existing counters at work stations or a reduction of the number of existing mail boxes, the counter shall be permitted to have a portion which is 24 inches (610 mm) long minimum complying with Section 11B-904.4.1 provided that the required clear floor or ground space is centered on the accessible length of the counter.
A portion of the counter surface that is 36 inches (914 mm) long minimum and 34 inches (864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space complying with Section 11B-305 shall be positioned for a parallel approach adjacent to the 36 inch (914 mm) minimum length of counter.
Exception: Where the provided counter surface is less than 36 inches (914 mm) long, the entire counter surface shall be 34 inches (864 mm) high maximum above the finish floor.