8.6.1.4.2 Callbacks (Trouble Calls)

A record of callbacks shall be maintained and shall include the description of reported trouble, dates, time, and corrective action(s) taken that are reported by any means to elevator personnel. These records shall be made available to elevator personnel when performing corrective action. For elevator personnel other than personnel performing the corrective action, records will be available upon request. Instructions on how to report any need for corrective action (trouble calls) to the responsible party shall be posted on the controller or at the means necessary for test (see 2.7.6.4). The instructions shall be permanently legible, with characters a minimum 3 mm (0.125 in.) high.